Refund Policy

Overview

This Refund Policy explains when refunds may be granted and how refund requests are handled for CELPIPPRACTICETEST.com. The Services are digital, non-tangible services delivered electronically and accessed immediately upon payment. Submitting a refund request does not guarantee approval.

Eligibility

Refunds are eligible only for the first subscription purchase and only if all of the following conditions are met:

• The request relates to the user’s first successful payment
• The refund request is submitted within 7 days of the charge date
• The user has not completed more than one mock exam
• The user has not completed more than two practice activities in any single skill
• Refund requests submitted outside the 7-day submission window are automatically rejected and not eligible for review.

Refund Request Process

All refund requests must be submitted exclusively through our refund request platform: https://refund.celpippractice.ca This platform is the only accepted method for submitting and tracking refund requests. Requests submitted through customer chat, email, or any other communication channel are not considered refund requests, do not initiate review, and will not be processed. After submission, you will receive a tracking code by email. This tracking code allows you to view the current status and message history related to your request.

Review Process

Each refund request is reviewed individually. During review:

• Account activity and usage may be evaluated
• Eligibility criteria will be verified
• Additional information may be requested through the refund platform
• You may track the status of your request at any time using your tracking code on the refund platform.

Final Determination

Refund decisions issued through the refund review process are final. Approved refunds are processed back to the original payment method. Rejected requests are closed and not eligible for reconsideration. Initiating a chargeback, payment dispute, or bank claim does not override this policy and may result in the request being closed.

Contact

For questions regarding this Refund Policy, contact: [email protected]