Sample: Complaint Email
Prompt
You bought a laptop online, but it arrived with a damaged screen. Write an email to customer service explaining the problem, requesting a solution, and asking about the next steps.
Dear Customer Service Team, I am writing about a laptop I ordered from your website last week. Unfortunately, when the package arrived yesterday, I noticed that the screen was cracked and the laptop could not be used properly. I would like to request either a replacement or a full refund. I have kept the original box and can send photos of the damage if needed. Please let me know whether I should return the laptop by mail or take it to one of your stores. I would appreciate a response as soon as possible because I need the laptop for work. Thank you for your help. Sincerely, Alex Chen
- The purpose is clear in the first paragraph.
- All prompt requirements are covered.
- The tone is formal and polite.