Contact Us

Have a question about your CELPIP practice plan, billing, or account? Our support team is here to help.

We can help with subscription questions, login problems, refund-policy clarification, feature access, and general guidance on using the platform effectively for CELPIP preparation.

Customer Support

Email: support@celpippracticetest.com

Typical response time: within 24 hours on business days.

Common Reasons People Contact Us

  • Billing questions, renewals, cancellations, or refunds
  • Login, account access, or email update requests
  • Questions about mock exams, practice tasks, or score-related tools
  • Technical issues such as missing content, loading errors, or browser problems

What to Include in Your Email

  • Your account email address: We need this to locate your practice history and subscription details.
  • A short description of your question or issue: Please explain what you were trying to do and what happened.
  • Screenshots (if applicable): A picture is worth a thousand words. If you see an error message, please attach a screenshot to help us resolve the problem faster.
  • Browser and Device Info: Knowing whether you are on a Mac, Windows PC, or mobile device, and what browser you are using (Chrome, Safari, etc.) can be very helpful for technical issues.

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